Refund & Return Policy – Novellia
At Novellia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns under the following conditions:
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The item must be unused, unworn, and in its original packaging
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The return request must be made within 7 days of delivery
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The product should be in the same condition as received
To initiate a return, please contact us at mynovellia@gmail.com with your order number and reason for return.
Non-Returnable Items
Certain items are not eligible for return, including:
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Items damaged due to misuse or mishandling
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Products returned without original packaging
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Clearance or sale items (if applicable)
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
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The refund will be processed to your original method of payment
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Refunds may take 5–10 business days to reflect, depending on your payment provider
Shipping charges (if any) are non-refundable.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the issue.
We will arrange a replacement or refund after verification.
Exchange
Currently, we do not offer direct product exchanges. If eligible, you may return the product and place a new order.
Cancellation Policy
Orders can only be canceled before shipment. Once the order has been shipped, it cannot be canceled.
Contact Us
For any questions related to refunds or returns, feel free to contact us: