Shipping Policy – Novellia
Thank you for shopping with Novellia. We are committed to delivering your order in a timely and reliable manner.
Shipping Locations
Currently, we ship across India.
At this time, we do not offer international shipping.
Order Processing Time
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Orders are processed within 1–3 business days after confirmation
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Orders are not processed or shipped on Sundays or public holidays
Once your order is shipped, you will receive a confirmation message/email with tracking details (if applicable).
Delivery Time
Estimated delivery time:
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5–10 business days, depending on your location and courier partner
Please note that delivery times may vary due to:
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Remote locations
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Weather conditions
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Courier delays or unforeseen circumstances
Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout
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Any promotional free-shipping offers will be clearly mentioned on the website
Delayed or Lost Shipments
If your order is delayed beyond the expected delivery time, please contact us at mynovellia@gmail.com.
We will coordinate with our shipping partners to resolve the issue as quickly as possible.
Incorrect Address
Please ensure that your shipping address and contact details are accurate at the time of checkout.
Novellia is not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged Packages
If you receive a package that appears damaged, please record a video or take photos before opening and contact us within 48 hours of delivery.
Contact Us
For any shipping-related questions or support, feel free to reach out to us: