Privacy policy

Last Updated: November 20, 2025

This Privacy Policy describes how Novellia (“we,” “us,” “our,” or the “Site”) collects, uses, and shares your personal information when you visit or interact with our website or use any of our services (collectively, the “Services”).

Throughout this Privacy Policy, “you” and “your” refer to any user of our Services, including visitors, customers, and others whose personal information we collect or process.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. Any updates will be posted on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice of significant changes.

2. Information We Collect

We collect personal information to operate, improve, and personalize our Services. The information we collect depends on how you interact with us.

A. Information You Provide to Us

You may provide personal information when you:

  • Place an order or create an account

  • Contact customer support

  • Subscribe to marketing communications

This information may include:

  • Contact information: name, email address, phone number, billing and shipping address

  • Order information: products purchased, payment confirmation, transaction details

  • Account information: username, password, and related security details

  • Customer support information: content of messages or inquiries

Some features of the Site may not function properly if certain information is not provided.

B. Information Collected Automatically

When you visit our Site, we automatically collect certain usage data, including:

  • IP address, browser type, and device information

  • Pages viewed, interactions, and browsing behavior

  • Connection and session details

We use cookies, pixels, and similar technologies to analyze site usage, improve performance, and personalize your experience.

C. Information from Third Parties

We may receive information from trusted third parties, including:

  • Shopify, which powers our online store

  • Payment processors, to securely process transactions

  • Analytics and advertising partners, to help us improve our Services and marketing

All such information is handled in accordance with this Privacy Policy and applicable laws.

3. How We Use Your Information

We use your personal information for purposes including:

  • Order processing and customer support

  • Marketing and promotional communications

  • Fraud prevention and security monitoring

  • Improving our Services and user experience

If you create an account, you are responsible for keeping your login credentials confidential. Please notify us immediately if you suspect unauthorized access.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze traffic and performance

  • Deliver personalized content and advertising

You can manage cookies through your browser settings. Disabling cookies may affect certain Site features.
For more information about Shopify cookies, visit Shopify’s cookie policy.

5. How We Share Your Information

We may share your information:

  • With service providers that help operate our business (e.g., payment processors, shipping providers, IT services)

  • With marketing and analytics partners

  • When required by law or to protect our legal rights

  • As part of a business transaction, such as a merger, sale, or acquisition

We do not sell sensitive personal information.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

8. Data Security and Retention

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal data only as long as necessary to fulfill legal, contractual, and business obligations.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion of your data

  • Correct inaccurate information

  • Receive your data in a portable format

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Appeal decisions related to privacy requests

To exercise these rights, please contact us using the details below. We may verify your identity before processing requests and will not discriminate against you for exercising your rights.

10. Complaints

If you have concerns about how we handle your data, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.

11. International Data Transfers

Your information may be stored or processed outside your country of residence. Where required, we use lawful transfer mechanisms such as Standard Contractual Clauses to protect your data.

12. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact us:

Email: newnoveliastore@gmail.com
Company Name: Novellia
Website: Novellia