Shipping policy

Shipping Policy

Welcome to Novellia Store

We’re happy to offer you a smooth and dependable shopping experience. Please review our Shipping Policy below for details on free shipping, Cash on Delivery (COD), order processing, and delivery timelines.

1. Free Shipping

We offer free standard shipping on all orders across India, with no minimum purchase required.

Please note:

  • Free shipping applies to standard delivery only.

  • If you select an expedited shipping option, the applicable charges will be shown at checkout.

2. Cash on Delivery (COD)

For your convenience, we provide Cash on Delivery (COD) on eligible orders.

Important details:

  • COD is available across India, subject to address serviceability.

  • Please keep the exact amount ready at the time of delivery, as delivery partners may not carry change.

  • Repeated refusal or non-acceptance of COD orders may lead to account restrictions.

3. Order Processing

  • All orders (both prepaid and COD) are processed within 1 business day after order confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • For COD orders, payment must be completed upon delivery. Failure to pay will result in automatic order cancellation.

4. Shipping Methods

In addition to free standard shipping, we offer expedited delivery options for faster fulfillment.

  • Shipping charges and estimated delivery times are clearly displayed during checkout.

5. Shipping Coverage

We provide nationwide delivery across India for both free shipping and COD orders.

If you are unsure whether we deliver to your location, please contact our support team for assistance.

6. Estimated Delivery Time

Estimated delivery timelines are shown during checkout and depend on:

  • Your delivery location

  • The shipping method selected

Please note:

  • Delivery timelines are estimates only.

  • Factors such as weather conditions, courier delays, or regional restrictions may occasionally impact delivery.

7. Order Tracking

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number.
You can track your shipment using the courier’s tracking link provided in the email.

8. Customer Support

For any questions regarding shipping, COD payments, or delivery status, please contact us at:

📧 newnoveliastore@gmail.com

Thank You

Thank you for shopping with Novellia Store.
We’re committed to delivering your orders quickly, safely, and hassle-free — because your satisfaction is our priority.

Happy Shopping!